Florida Lanai Curtains ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Project details and property information for outdoor privacy solutions
• Payment and billing information
• Communication preferences
• Photos or measurements of your outdoor space
• Any other information you choose to provide during consultations

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Referral source information

How We Use Your Information

We use your information to:

• Provide quotes and project estimates for curtains, shades, and sail installations
• Schedule consultations and installations
• Process payments and manage customer accounts
• Communicate about your project status and updates
• Send marketing communications about our services (with your consent)
• Improve our website and outdoor privacy solutions
• Comply with legal obligations
• Protect against fraud and security threats
• Provide customer support and warranty services

SMS/Text Messaging

Consent and Collection

By providing your mobile phone number on our website forms or during phone consultations, you consent to receive text messages from Florida Lanai Curtains about your outdoor privacy and shade project. We collect and use your mobile phone number solely for the purpose of sending you project-related communications.

Types of Messages

Text messages may include:

• Project quotes and estimates for lanai curtains, roll-down shades, and sail shades
• Appointment reminders and confirmations for consultations
• Installation updates and scheduling notifications
• Follow-up communications and customer satisfaction surveys
• Customer service messages and warranty information
• Weather-related installation updates (Florida-specific)

Message Frequency and Costs

Message frequency varies based on your project status and may range from occasional updates to several messages per week during active project phases. Message and data rates may apply as charged by your mobile carrier. We do not charge additional fees for text messages.

Data Protection

We do not share, sell, or rent your mobile phone number to third parties for marketing purposes. Your phone number is used exclusively for communications related to your Florida Lanai Curtains project and will not be shared with affiliates or other companies without your explicit consent.

Opt-Out Rights

You may opt out of text messages at any time by replying "STOP" to any message. After opting out, you will receive a confirmation message, and no further messages will be sent to your number. You may also contact us directly to remove your number from our text messaging list.

Support

For questions about our SMS practices or to report issues, contact us at 813-686-0010 or Merrill@lanaicurtains.com.

Email Communications

We may send you emails about:

• Project updates and installation communications
• Promotional offers and seasonal specials for outdoor privacy solutions
• Service announcements and weather advisories
• Customer surveys and feedback requests
• Maintenance tips and care instructions for your installations
• New product announcements and upgrades

You can unsubscribe from promotional emails by clicking the unsubscribe link in any email or contacting us directly.

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and merchant services
• Website analytics and optimization
• Customer relationship management (CRM)
• Marketing and advertising services
• Installation scheduling and project management
• Material suppliers and fabric manufacturers
• Professional installation contractors

These service providers are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal process or government requests
• Protection of our rights and property
• Public safety concerns
• Fraud prevention and security investigations
• Compliance with Florida state regulations

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and warranty requirements
• Resolve disputes and enforce agreements
• Provide ongoing customer service and support
• Maintain project records for warranty and service purposes

Typically, we retain customer information for up to 7 years after project completion for warranty and service purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing of your information
• Data portability
• Object to processing for marketing purposes

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and project details
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve user experience and website functionality
• Track conversion and lead generation effectiveness

You can control cookies through your browser settings, but disabling cookies may affect website functionality and your ability to receive accurate quotes.

Third-Party Links

Our website may contain links to third-party websites, including:

• Fabric manufacturer websites
• Customer review platforms
• Social media platforms
• Partner and supplier websites

We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Florida-Specific Considerations

As a Florida-based business serving Florida customers, we comply with all applicable state privacy laws and regulations. We understand the unique considerations of outdoor privacy installations in Florida's climate and maintain records in accordance with state requirements.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending notification via email or text message for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

---

This Privacy Policy was last updated on July 18, 2025. Please review this policy periodically for any changes.